The Salvation Army - Metro Division Accreditation and Training Manager/Harbor Light/Chicago in Chicago, Illinois
DOING THE MOST GOOD
Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.
POSITION TITLE: Accreditation and Training Manager
LOCATION/DEPT: Harbor Light
REPORTS TO: Director of Quality Assurance and Strategic Planning
FLSA CATEGORY: Exempt
STATUS TYPE: Full-Time
To provide leadership using policies, procedures and available systems to provide quality substance abuse treatment and support the Harbor Light Center in meeting the mission of The Salvation Army.
Monitoring agency compliance with accreditation, licensing and other regulatory standards. Monitor staff training requirements and provide appropriate training for clinical and nonclinical staff. Continually assess agency risk factors and provide guidance in managing future risk.
The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors. When this occurs, employees are to respond within the context of the treatment environment of the site. Employee conduct (actions, dress, etc) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain knowledge of accreditation standards through the Committee on Accreditation of Rehabilitation Facilities (CARF).
Audit appropriate department files to insure compliance with CARF standards.
Maintain database of required staff training.
Maintain staff training records and provide notifications of expiration dates.
Verify completion of required staff training.
Provide standardized training for all staff to meet Salvation Army, CARF, licensing and contract standards.
Arrange for staff training requiring external instruction.
Schedule and chair Risk Management and Critical Incident Review Committees.
Develop and monitor risk management action plan based on committee recommendations.
Verify completion of Health and Safety Inspections.
Provide follow up for Incident reviews assuring committee recommended prevention measures are completed.
Verify completion of all required annual safety drills.
Maintain minutes and records of all mandated accreditation committees.
Provide Orientation Training on CARF required materials and forms.
All other duties as assigned.
At least three years of experience in accreditation, contract compliance. An exposure to social services or faith-based organizations is preferred.
A Bachelor’s required, Master’s degree in a Human Service field preferred.
Experience in basic office practice and computer use.
Experience with United Way and Illinois Department of Human Services Division of Substance Use Prevention and Recovery, and the Chicago Department of Family and Support Services is preferred. Experience in CARF accreditation process and monitoring standards.
A commitment to the mission of the Salvation Army and an appreciation of faith-based service organizations
An interpersonal style that is service oriented as well as anticipates and responds to the needs of client departments.
A flexible style that also displays a willingness to learn.
An excellent attention to detail, procedures, processes and policies.
A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.
Must be able to multi-task and possess strong organizational skills.
A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.
Must be able to communicate information both written and orally in a professional manner.
An extensive knowledge of CARF accreditation standards and SUPR licensing requirements.
An understanding of data management, procedure development and flow of information
A “hands-on” knowledge of how to effectively work with diversity in the workplace
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do light physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
Must be able to walk up three flights of stairs and lift up to 25lbs.
The work environment for this position includes an office environment with a low noise level.
Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.