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Six Flags Guest Services Team Member in Cherry Valley, Illinois

Description

Essential Duties and Responsibilities:

  • In-Park Duties and Responsibilities

  • Greet the Guests and assist the Guest with any questions and or/directional assistance while hosting in a friendly and courteous manner.

  • Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow Team Members.

  • Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.

  • Check to ensure the number of tickets and Season Passes presented meets the amount of Guests entering the Park.

  • Scan all Guests’ tickets and Season Passes to ensure that they are valid.

  • Accurately operate a computer system to create a Season Pass using register or online media.

  • Stamp hands for re-entry.

  • Use a cash register to perform transactions (cash/credit card), make change, and provide media to the Guests.

  • Maintain strict accountability of cash bags, media, coupons, etc.

  • Safely transport a minimum of a 10lb cash bag to and from Cash Control.

  • Cashiers must maintain strict accountability of media such as cash and credit card slips.

  • Proactively suggest available options such as Season Passes, Season Pass Parking and other passes to Guests as they make their purchase decision.

  • Willing and able to work the various positions with in the Guest Services Department.

  • Attend required H.R. Discovery, Guest Services Department Training, and unit specific training.

  • Adhere to all park and department policies.

  • Assist with other Guest Services Department functions as directed by leadership.

  • Maintain cleanliness standards in all Guest Services locations and throughout the park.

  • Team Member Expectations

  • Maintain proper grooming and uniform guidelines at all times.

  • Follow and enforce all park policies and procedures in a fair and consistent manner at all times.

  • Must have strong teamwork skills and the ability to work well with others.

  • Excellent communication skills to interact effectively with Guest, other Team Members, and leadership.

  • Ability to handle multiple projects, while paying close attention to details.

  • Use efficient time management to complete required tasks and projects.

    Skills and Qualifications:

  • Must be at least 16 years old.

  • Able to work 25-40 hours per work, varied shifts, including days, nights, weekends, and holidays.

  • Communicate effectively in the English language, including the ability to read, speak, and understand.

  • Cash handling experience preferred.

  • Capable of standing at a fixed position for several hours in all weather conditions, such as rain, sun, wind, cold, etc.

  • Able to work efficiently in a fast-paced environment.

  • Must be able to lift 10 pounds consistently, and stand/walk on various surfaces for extended periods of time.

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