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Stryker Customer Service Representative in Cary, Illinois

Essential duties & responsibilities:

  • Communicate professionally and effectively both written and verbally.

  • Support Sales and Marketing for new product launches

  • Thorough processing of customer returns (including coordination of product pick up and reimbursements to customer)

  • Process customer complaints in accordance with federal regulations

  • understanding of GPO’s, IDN, National Accounts pricing

  • Problem solve- billing errors, freight options, shipping errors

  • Works directly with logistics for tracking and expediting orders

  • Identifies cost effective transportation options for customers

  • Direct sales support

  • Facilitating service interruptions

  • Sales and inventory data reporting for Sales and Marketing

  • Customer order processing: Complete entry to delivery

  • Effectively communicate specific product features and benefits as well as the medical problems they address.

  • Comprehend terminology associated with human anatomy and patient care in an acute care setting.

  • Become knowledgeable of Medical distribution sales model.

  • Become proficient with all systems related to role

  • Demonstrate understanding of all CS processes and procedures and their impact on customer interactions


  • Bachelor’s degree: Marketing fields, general business or communications related fields-preferred.

  • 2years’ experience in a professional service related industry.

  • Proficient in Microsoft products: Excel, Word, etc.

  • Proficient in navigating web based programs

  • Detail orientated

  • Comfortable making decisions

  • Ability to work in team setting and independently

  • Identify priorities

Work From Home: Regularly scheduled days

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at