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Edward-Elmhurst Health Patient Svs Rep in Bolingbrook, Illinois

Edward-Elmhurst Health includes three hospitals — Edward Hospital, Elmhurst Hospital, and Linden Oaks Behavioral Health — and an extensive ambulatory care network that provides comprehensive healthcare to residents of the west and southwest suburbs of Chicago. Edward-Elmhurst Health provides comprehensive healthcare at more than 60 locations in the suburbs of Chicago. Our success has always been — and always will be — driven by our most talented, reliable, compassionate and skilled people, who genuinely believe in delivering top quality care to our patients and their families. At Edward-Elmhurst Health, you will also experience a vibrant culture and an atmosphere of nurturing support and leadership.

Be DRIVEN to join our over 8,000 employees, 1,700 staff physicians and 1,800 volunteers who want to provide safe, seamless and personalized care every day for our patients, our families and our communities.


Under general supervision and according to established policies and procedures, provides front desk coverage. Answers incoming calls, schedules appointments, greets patients, registers new patients in computer system, schedules laboratory and off-site diagnostic tests requested by physician, verifies insurance eligibility and interprets covered benefits. Processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in computer system.

This is a full time position working 80 hours over a two week pay period. Hours are varied between 7 am and 8 pm with rotating weekends.

PRINCIPAL DUTIES AND RESPONSIBILITIES: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except those that begin with the word "May.")

  • Answers telephone calls, determines nature of calls, takes and relays messages, and responds to routine inquiries following established procedures.

  • Greets patients and patient families arriving for scheduled appointments. Registers patient by obtaining pertinent information such as name, demographic data, insurance coverage, etc. according to established procedures. Enters information into computer system.

  • Verifies insurance eligibility and advises patients of covered benefits. Requests and reviews managed care referrals and ensures that services provided are within scope of authorization.

  • Schedules all appointments including patient visits, laboratory tests, off-site diagnostic tests, etc., over the telephone and in person prior to patients leaving. Assists patients with scheduling off site diagnostic tests via Central Scheduling.

  • Inputs patient charges by reviewing and verifying charge slips from physicians, enters procedures and diagnostic codes, charges and selects appropriate options in computer system to ensure maximum reimbursement.

  • Receives and records patient payments made at time of service. In doing so, calculates adjustments and/or discounts when totaling charge amount, processes credit card transactions, prepares receipts for cash or check payments, and updates patient account information in computer system. Balances actual daily receipts with computer-generated total, researches and modifies discrepancies and/or errors, and prepares day end close.

  • Performs next day preparation for the office including chart preparation, pre-registration, appointment confirmation and payment request.

  • Performs other duties as assigned such as maintaining patient files, photocopying documents and materials, answering routine questions regarding procedures or examinations, as so forth.

  • May be required to cross-train in abstraction duties which involve extracting information from medical records and transcribing information into the electronic medical record for the purpose of transitioning to a paperless chart environment or an alternative electronic medical records system.

  • Maintains confidentiality of patient information in all situations.

  • Partners with other staff members to ensure office operations run efficiently, keeping pace with office patient volumes, and helping to ensure patient wait times are kept to a minimum.

  • Floats to other offices as needed.


  • Required Education, Skills and/or Experience:

  • High School Diploma or GED

  • Keyboard and computer skills

  • Preferred Education, Skills and/or Experience

  • A minimum of three months previous business office OR healthcare based experience

  • Previous insurance and managed care experience

  • Medical terminology or coding experience

  • Excellent keyboarding skills

  • Required Licensed/Certification:

  • A valid driver’s license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

  • Preferred Licensed/Certification:

  • Current CPR Certification issued by American Heart Association within 90 days of position entry.

Benefits offered by Edward-Elmhurst Health include:

  • Medical, dental, and vision

  • 401K

  • Tuition reimbursement

  • Paid time off

  • Fitness center membership

  • Plus many other Employee Perks