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Smithfield Customer Service Coordinator in Bolingbrook, Illinois

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Your Opportunity

The Supply Chain team is looking for motivated professionals to facilitate the distribution of our great products to customers and consumers. These personnel can analyze production metrics against market needs in Supply & Demand Planning, focus on product transportation through Logistics.

The Customer Service Coordinator is responsible for the managing Customer Sales order activities, Coordinating Supply Chain efficiency and building strong relationships. This role will manage the receipt of customer purchase orders, ensuring prompt resolution of any issues which may arise from the time the order is placed through the date of invoice, as well as actively managing any on-going logistics maintenance and relationship growth with the assigned customer and sales personnel. The Customer Service Coordinator will act as the voice of the Supply Chain organization and communicate directly with internal and external partners.

Core Responsibilities

  • Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed in order to minimize errors and maximize Supply Chain efficiency.

  • Proactively identifies and reviews potential product shortages and partners with Supply Planning to address potential issues before they occur.

  • Handles the late order approval process for late order requests to process and ship under standard lead time.

  • Immediately addresses and corrects any inaccurate order information such as incorrect sold to number, ship to number, item codes and ship or delivery dates submitted by sales, brokers or customers.

  • Assists in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed.

  • Proactively notifies sales/brokers if customer has not picked up load or a shipment will not arrive on time. Partners with Logistical Services to provide resolutions and updates to customers on tracking information.

  • Provides and reports on order management/logistics related account information in Excel and Power BI such as fill rates, lead times, item specific shortage information, etc.

  • Assists in identifying root cause analysis around account specific logistics related issues.

  • Contacts plant Billers to Goods Issue orders that have shipped, so that they can invoice.

  • Assists claims department on matters related to incorrect or rejected orders.

  • Assists accounting department in deduction resolution.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • High School Diploma or General Education Degree (GED) and 2+ years related experience, required.

  • Bachelor's Degree, preferred.

  • Knowledge of Order processing systems Microsoft Office, including Excel and Word.

  • Strong verbal and written communication skills.

  • Situational Awareness with the ability to understand and embrace changing business processes.

  • Flexibility to adapt to a varied work schedule.

  • Strong attention to detail and accuracy.

  • Ability to prioritize and manage competing priorities.

  • Ability to work well with others in fast paced, dynamic environment.

  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

Careers and Benefits

To learn more about Smithfield’s benefits, visit

About Smithfield Foods

Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. Our 40,000 U.S. and 15,000 European employees are dedicated to producing "Good food. Responsibly. ® " and have made us one of the world's leading vertically integrated protein companies. We have pioneered sustainability standards for more than two decades, including many industry firsts, such as our ambitious commitment to cut our carbon impact by 25 percent by 2025. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our neighbors in need. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield ® , Eckrich ® and Nathan's Famous ® , among many others. For more information, visit , and connect with us on Facebook ( , Twitter ( , LinkedIn ( and Instagram ( .

EEO/AA Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

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ID 2021-17388

Job LocationsUS-IL-Bolingbrook

Category Accounting/Finance

Type Full-Time

FLSA Status Non-Exempt

Shift 1st Shift