JPMorgan Chase Home Lending Assistant - Berwyn, IL in Berwyn, Illinois
As a Home Lending Assistant, you will support one or more Mortgage Bankers and serve as a contact point for customers to resolve issues/difficulties across multiple departments that directly impact the ability to do business with Chase Mortgage Banking. In this role, you will be responsible for the following functions: facilitate application process by interfacing with customer in taking complete applications; requesting documentation from borrowers; discussing products and pricing at the request of, or in the absence of, the Mortgage Banker; take all initial inquiry calls for pre-qualifications and review data with Mortgage Banker; act as liaison between Mortgage Banker, branch and processing center (if applicable) and coordinate submissions and closings; act as the primary liaison with group of established realtors (20-30) to allow Mortgage Banker to concentrate on generating new business; review complex files; identify potential problems with loan applications and arrive at workable solutions prior to submission to processing; manage pipeline, including updating Mortgage Banker on pipeline status and updating borrowers and builders on status of loan; watch for and prevent pipeline fallout and quote rate to pipeline floats; coordinate and manage marketing to buyers, sellers, realtors and builders; assist in staffing Realtor/builder open houses and trade shows; establish with Mortgage Banker annual number of loans required to fund and close and/or incremental increase in Mortgage Banker(s)'s annual production; and, if applicable, support Mortgage Banker(s) to achieve high usage of laptop originations. You will provide a high level of customer service to both internal and external customers.
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx .
4 years' work experience in mortgage loan processing required
Marketing and advertising experience a plus
Intermediate computer skills (familiar with MS Office products or similar software)
Excellent customer service skills
Excellent written/oral communication
Excellent organization skills
Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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