Rush-Copley Medical Center Patient Service Representative/RCMG in Aurora, Illinois
Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.
Education and Previous Experience
High school diploma or equivalent required. Some college preferred.
Practice management/medical billing computer programs.
Microsoft Office Suite (specifically Word and Excel)
Excellent oral/written communication skills
Excellent organizational skills
Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
Flexible; able to adapt to change
Bilingual (Spanish) capabilities a plus