MetLife LTD Claims Support Specialist in Aurora, Illinois

Job Location: United States : Illinois : Aurora

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.This role partners with Unit Leaders to meet individual, team and office goals for quality, timeliness, customer service and staff development by providing technical assistance and coaching to disability claims professionals.

Key Responsibilities:

  • Provides coaching, mentoring, and direction to associates.

  • Identifies issues and works with associates to increase individual and organizational capabilities.

  • Works in tandem with Unit Leader to resolve all claimant escalations.

  • Performs EA reviews on decisional and financial elements as needed.

  • Provides real-time coaching to ensure associates are making the right decision in a timely manner supported by proper documentation and with effective communication.

  • Identifies performance issues and/or trends and provides Unit Leader with feedback on individual’s progress, performance and opportunities.

  • Responsible for inventory control and/or load balancing.

  • Assists Unit Leader with control reports.

  • Acts as team and office resource for claim related and technical issues.

  • Resource for implementation of new accounts from a technical and process perspective, as needed.

  • Partners with Learning & Development and Documentation team on work instruction and office training as deemed appropriate.

  • Performs other related duties as assigned or required

  • Embraces and promotes change initiatives within team and office-wide.

  • Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills:


  • 5+ years long term disability claims and/or clinical experience.

  • Strong communication skills, both written and oral.

  • Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.

  • Strong problem solving and analytical skills.

  • Ability to work independently.

  • Comfortable working with multiple priorities in a changing environment.

  • Ability to prioritize and maintain quality.

  • High School Diploma/ GED


  • Bachelor’s Degree

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 97013