INEOS Customer Account Specialist in Aurora, Illinois
We are proud to be an EE employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Customer Account Specialist (CAS) is responsible for executing the Order-to-Cash process from order acceptance to customer invoicing, including post-delivery support. Although this involves tactical execution by the commercial team, logistics team and site personnel, the CAS is the customer’s advocate within INEOS to assure both the customer’s contractual and special requirements are met on every order. This position reports to the Nitriles NA Customer Service Manager and interacts internally with the, Sales/Marketing, Finance, HSE and manufacturing site teams. External interactions are with customers and 3rd party logistics suppliers. The Total Quality Management System shall be incorporated into all job activities. All job activities should be executed in a safe and efficient manner consistent with the INEOS 20 Principles.
Manage sales orders for domestic and export customers from order entry to product delivery, customer invoicing, and post transactional support including, but not limited to:
Vendor Managed Inventory (VMI)
Vetting customer ordering vs. forecast
Customer relationship management
Offering appropriate technical services or facilitating an appropriate contact point
Product & customer set-up/management within SAP
Goods issue, invoicing and end-of-month closing
Ensuring regional and global customer needs/requests are met in a timely manner
Coordinating customer product quality issues with Sales and Operations personnel
Executing Order-To-Cash process for all products sold globally from NA
Import/export Customs compliance Maximize company profits through:
Appropriate use of service level agreements
Providing the customer with positive experience
Providing internal clients customer feedback
Improved/reduced logistics services
Efficient supply chain management
Managing Cost-to-Serve and assessing customers appropriate accessorial charges Maintain and grow customer patronage & sales:
Assisting Account Managers in managing core accounts
Managing secondary accounts under the mentorship of an Account Manager Order to Cash:
Assures accurate order entry via multiple communication channels including phone, fax, and email
Responsible for ensuring orders are entered into the SAP system accurately and in a timely manner
Promote and maintain alternative methods of order entry through eBusiness (if offered)
Manage customer pricing within SAP
Manage Customer Master database within SAP
Ensures timely delivery of products through collaboration with logistic providers
Utilize tools and applications to ensure timely delivery of products to customers
Collaborate with individuals managing customer credit/collections
High school diploma or equivalent.
Proficient in SAP 4.6 or later.
5 yrs. Customer Relations experience in Chemical Industry.
Familiarity with import or export clearance processes
Associates degree in technical field or business (preferred).
Skills/Competencies Behavioral skills
Works autonomously with little direction.
Strong service orientation towards internal and external clients.
Ability to maintain confidentiality.
Strong deadline management skills.
Strong interpersonal and communication skills and ability to work well in a team.
Communicates with skill both verbally and in writing with Sales, Business, Operations and other technical personnel as required.
Ability to adapt to and work effectively within a variety of situations and to manage competing demands.
Display initiative by proactively taking action to solve or prevent problems
Ability to keep emotions under control and restrain negative actions when faced with opposition, hostility or stress
Well organized, innovative and creative
Displays strong work ethic and accountability
Committed to personal development Technical skills
Strong computer skills including the suite of MS Office programs.
Basic knowledge of accounting.
Good oral and written communication skills.
Understanding of business basics.
Basic knowledge of chemistry.
Familiarity with INCOTERMS 2000, INCOTERMS 2010
Job Type: Full-Time
Location: Aurora, IL
Last Updated: 04/10/2018